Responsibilities
- Be the primary point of contact and build long-term relationships with customers
- Help customers through email, phone, online presentations, screen-share and in person meetings
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Monitor and analyze customer’s usage of our product and do market research on existing competition
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
- Liaise between the customer and internal teams
Requirements:
- At least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in relevant field
- Preferably 4 years of work experience and Proven account management or other relevant experiences.
- Meticulous attention to detail and accuracy.
- Ability to meet and establish deadlines.
- Ability to work under minimum supervision and be self-motivated.
- Flexibility and the ability to thrive in a fast-paced environment.
- Excellent interpersonal skills and a team player.
- Experiences in the Utility Sector would have an added advantage.
- Experience with enterprise software would have an added advantage