Account Manager

  • Be the primary point of contact and build long-term relationships with customers
  • Help customers through email, phone, online presentations, screen-share and in person meetings
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer’s usage of our product and do market research on existing competition
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
  • Liaise between the customer and internal teams

Requirements:

  • At least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in relevant field
  • Preferably 4 years of work experience and Proven account management or other relevant experiences.
  • Meticulous attention to detail and accuracy.
  • Ability to meet and establish deadlines.
  • Ability to work under minimum supervision and be self-motivated.
  • Flexibility and the ability to thrive in a fast-paced environment.
  • Excellent interpersonal skills and a team player.
  • Experiences in the Utility Sector would have an added advantage.
  • Experience with enterprise software would have an added advantage
Job Category: Sales
Job Type: Full Time

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